Message Center

The Message Center allows you to view, respond to, and manage SMS messages across all of your Openings.

To access the Message Center, click on the grey talk bubble icon located at the top bar of any Rekrutek page.

Watch the following video for an overview of the Message Center (formally known as the Messenger screen):

Once in the Message Center, you’ll see five major sections:

Positions, All Messages & Selected Messages

Review the image and detailed descriptions below to understand the sections of the Message Center:

A. The leftmost section displays all of your positions.

B. You can also see the number of open messages to the right of each position. Click on a position to view messages from applicants in that workflow.

C. The middle section shows all of the SMS messages that are in the selected position. In this section, you can view open, closed, or all (both open and closed) messages. You also have the ability to close or open message threads. The newest messages are displayed at the top.

D. The number and letter at the top right of each message refer to the amount of time that has passed since the last message was sent. For reference, s = seconds, m = minutes, h = hours, and d = days.

E. The rightmost section is where you can view the full conversation of the selected message, as well as send responses to the applicant.

Select the three dots icon to open up a dropdown full of different actions. This might look familiar if you’ve spent time in the Applicant Table:

You can also view the info, history, files, and notes for the applicant in this section.

Lastly, by checking the Hide automated messages checkbox, you will remove all sent automated messages from the conversation.

SMS Message Statuses

Click the categories below to learn more about SMS message statuses:

Sending

The SMS message is in the process of being sent.

Sent/Delivered

The SMS message has been successfully delivered.

Failed/Undelivered

The SMS message was not delivered.